Your tax dollars at work, 2

This is so mind-boggling I had to share it. Awhile back I posted about the $5 fee I incurred through our online travel system to be reimbursed only $7. There was an email in my box this morning that details 'hidden' fees that evidently we've also unwittingly been charged for months now by this system. Given how much people in my organization travel and voucher for it (a LOT), I could only guess what this nationwide roll-out has netted for this 'provider.' Here's the redacted text of the email:

FEES, FEES, FEES... YOU GOTTA KNOW YOUR TRAVEL FEES!
While a $13.75 fee will automatically be generated and included when a voucher is created in the __ system, there are, unfortunately, a number of hidden fees that need to be accounted for when you travel and voucher through __. When filling out your voucher, it is your responsibility to include the following fees, where applicable:
1. _______ Fee* - If you are booking your trip through the __ travel system - eg. airline, hotel and/or rental car reservations - ___ will be charged a $4.50 fee. This fee does not show up anywhere, but you need to include this fee on your voucher as a separate line item. To do this, click on "Add Expense" at the bottom of the "Transportation and Other Expenses" page and follow the prompts.
2. Ad___ure Travel Fees - The following fees, if applicable, will appear on your Ad___ure Travel confirmation and need to be included on your voucher like the _____ Fee described above. Please look for them at the bottom and include them on your voucher.
$25.00 - Did you call Ad___ure Travel to make your domestic air reservation? If so, include this Full Service Domestic Fee.
$30.00 - Did you call Ad___ure Travel to make your international reservation? If so, include this Full Service International Fee.
$15.50 - Did you travel via Southwest or AirTran? Did you click on the Technical Assistance button on the website? If so, include this Technical Assistance Fee.
$5.75 - Did you book your airfare/hotel/car online at the same time? If so, include this Electronic Booking Fee.
$3.50 - Did you only book your hotel online? If so, include this Hotel Only Electronic Booking Fee.
$6.50 - Did you call Ad___ure Travel to make your hotel reservation only? If so, include this Hotel Only Full Service Fee.
$2.50 - Did you only book your car rental online? If so, include this
Car Only Electronic Booking Fee.
$5.50 - Did you call Ad___ure Travel to make your car rental reservation only? If so, include this Car Only Full Service Fee.
$3.00 - Did you request a paper ticket? If so, include this Paper Ticket Service Fee. (This should rarely occur.)

EXAMPLES: If you make all of your reservations online, you will incur and need to voucher only the $4.50 _______ and the $5.75 Electronic Booking Fee.If you call in to make a reservation, you will incur and need to voucher the $25.00 Full Service Domestic
Fee.

Remember, if you make any reservations online, you MUST include the $4.50 _______ Fee and then whichever Ad___ure Travel Fees apply, if any.

I was just notified that every time we mention the provider's name in casual conversation, we have to mail them $10, so I've deleted all references to them above. This little blog just can't afford the overhead.

I especially enjoyed the tone with which this was all delivered. 'Hey, it looks like we and the taxpayer will be getting royally screwed to use a system that doesn't work as well as the one it replaced, and we thought you should know all about how much it will cost, but really you can't do anything to change or avoid the situation so there you are. And if where you are isn't where you live, that'll cost $20. One more thing: the system doesn't work well enough to know when you've accumulated those fees, so you have to add them on yourself.'

* - This redacted name is very odd - it's pretty much a surname - the owner of the company?